Contact information

We’re Here to Help

Thank you for visiting our website. We value our customers and are committed to providing a smooth, transparent, and reliable shopping experience.

If you have any questions, concerns, complaints, or require assistance regarding your order or our services, please feel free to contact our customer support team using the official contact details provided below.

Our customer support team can assist you with general queries, orders, products, shipping, delivery, payments, cancellations, returns, refunds, and other matters related to your purchase.

For faster assistance, please keep your Order ID, registered mobile number, and relevant order details available when contacting us.

Customer Support Hours

Monday to Saturday: 10:00 AM to 6:00 PM

Sunday: Closed

Customer queries received outside our regular support hours may be responded to on the next working day.

During weekends, public holidays, promotional periods, high order volumes, technical issues, or other unforeseen circumstances, response times may be longer than usual.

What Can We Help You With?

You may contact us for assistance regarding:

• Order status

• Order confirmation

• Product availability

• Product information

• Size-related queries

• Product-related questions

• Shipping and delivery status

• Delayed deliveries

• Courier-related issues

• Incorrect delivery updates

• Payment-related queries

• Order cancellation requests

• Return requests

• Refund-related queries

• Damaged or incorrect products

• Missing items

• General complaints

• Website-related issues

• Other questions related to your purchase

Before Contacting Customer Support

To help us understand and resolve your issue more efficiently, please keep the following information ready:

• Order ID / Order Number

• Name used while placing the order

• Registered mobile number

• Product name

• Date of purchase

• Brief description of your concern

• Relevant photographs or videos, if required

Please avoid sharing unnecessary personal or confidential information while contacting customer support.

Phone / WhatsApp: 97626 26321

Phone & WhatsApp Communication

For customer convenience, customer support may be provided through telephone calls and/or WhatsApp communication using the official contact number mentioned on this website.

Please understand that telephone and WhatsApp communication may involve third-party telecommunications, internet, mobile network, device, software, or communication service providers.

Call quality, connectivity, recording, delivery of messages, network availability, interruptions, technical failures, or other communication-related issues may depend on factors outside our direct control.

We make reasonable efforts to communicate accurately and assist customers; however, communication may occasionally be affected by technical problems, network interruptions, service-provider issues, or other circumstances beyond our reasonable control.

Important Security Notice

For your safety, please remember that customer support will never require you to disclose confidential banking or account-security information.

Never share the following information with anyone over a phone call, WhatsApp message, SMS, email, or any other communication channel:

• OTP

• UPI PIN

• ATM PIN

• Debit Card PIN

• Credit Card PIN

• Internet Banking Password

• Account Password

• CVV

• Login Credentials

• Verification Codes

• Any other confidential security credentials

If any person claiming to represent the company asks you for such information, do not share it.

Please independently verify the communication using the official contact details available on this website.

Fraud Prevention Notice

Customers are advised to remain alert against fraudulent calls, messages, WhatsApp accounts, emails, payment requests, fake customer-care numbers, fake refund offers, and other forms of impersonation.

If you receive an unusual request asking you to:

• Make a payment to an unknown person

• Transfer money to a personal bank account

• Send money to an unknown UPI ID

• Share an OTP

• Share a UPI PIN

• Share a card PIN

• Install unknown applications

• Share your screen

• Provide remote access to your device

• Share your banking password

• Click suspicious links

• Pay additional money for an unexpected refund or delivery request

please do not proceed until the request has been independently verified.

Payment Safety

Payments should only be made through the payment methods officially provided on the website or through an officially communicated payment process.

We strongly recommend that customers verify the payment details before completing any transaction.

We will never ask customers to disclose their OTP, UPI PIN, card PIN, CVV, password, or other confidential banking credentials.

If you are unsure about a payment request, please contact customer support using the official contact number provided on this page before making the payment.

Third-Party Services

To provide our services, we may work with third-party service providers, including but not limited to:

• Courier and logistics companies

• Payment service providers

• Telecommunications providers

• Technology service providers

• Website and hosting providers

• Shipping platforms

• Communication platforms

• Other service providers required to process and fulfil orders

Certain parts of your order or communication may therefore involve third-party service providers.

While reasonable efforts may be made to coordinate with such service providers and resolve customer concerns, certain events may be outside our direct operational control.

Courier & Delivery Disclaimer

Orders may be delivered through independent courier and logistics partners.

Delivery timelines may vary depending on:

• Delivery location

• Courier availability

• Weather conditions

• Traffic conditions

• Local restrictions

• Public holidays

• Operational issues

• Transportation delays

• Incorrect or incomplete address information

• Customer availability

• Remote-area delivery conditions

• Unforeseen circumstances

• Other factors affecting the logistics network

We make reasonable efforts to assist customers with delivery-related concerns and coordinate with the relevant courier partner where appropriate.

However, an estimated delivery date or delivery timeline should not always be treated as an absolute guarantee, as final delivery may depend on circumstances outside our direct control.

Courier Communication

Customers may receive calls or messages directly from courier or logistics partners regarding delivery.

Such communication may be initiated by the relevant courier or delivery personnel for purposes such as:

• Confirming delivery location

• Confirming availability

• Delivery coordination

• Address verification

• Rescheduling delivery

• Other delivery-related purposes

Customers should remain cautious and should not share confidential banking credentials, OTPs, PINs, passwords, or other sensitive information with any person claiming to be a courier representative.

Incorrect or Suspicious Calls

If you receive a suspicious call claiming to be from customer support, courier personnel, payment representatives, or any other third party connected with your order, please do not immediately follow instructions involving payment, banking information, OTPs, passwords, remote access, or installation of unknown applications.

Please verify the request independently through the official contact details published on this website.

Customer Responsibility

Customers are responsible for providing accurate and complete information while placing an order.

This may include:

• Correct name

• Correct delivery address

• Correct mobile number

• Correct email address

• Correct product and size selection

• Any other information required to process the order

Incorrect or incomplete information may result in delays, failed delivery attempts, additional delivery attempts, or return of the shipment.

Customers are requested to review their order information carefully before completing the purchase.

Privacy & Personal Information

When contacting customer support, customers may voluntarily provide information required to identify an order or resolve a concern.

Such information may include:

• Name

• Mobile number

• Email address

• Order details

• Delivery address

• Product information

• Complaint details

• Other information reasonably required for customer support

Customers should not send unnecessary confidential information, banking passwords, PINs, OTPs, or other security credentials to customer support.

Any personal information provided through customer support channels may be handled in accordance with the applicable Privacy Policy and applicable laws.

Complaints & Grievances

If you have a complaint regarding your order, product, delivery, payment, refund, or customer service experience, please contact us using the official contact number.

When submitting a complaint, please provide:

• Order ID

• Registered mobile number

• Details of the issue

• Relevant supporting information

• Photographs or videos, where applicable

We will make reasonable efforts to review the concern and provide an appropriate response.

Refund-Related Queries

If you are waiting for a refund or have a question regarding a refund, please contact customer support with your Order ID and relevant transaction details.

Refund processing times may depend on the payment method, payment service provider, bank, financial institution, or other third-party service provider involved in the transaction.

Once a refund has been initiated from our side, the actual time taken for the amount to reflect in the customer's account may vary depending on the relevant payment or banking institution.

Return & Replacement Queries

For return or replacement-related concerns, customers should contact customer support and provide the required order information.

Eligibility for returns, replacements, refunds, or other remedies may depend on the applicable Return & Refund Policy and the circumstances of the particular order.

Customers are encouraged to review the relevant policy before submitting a request.

Product-Related Concerns

If you receive an incorrect, damaged, defective, or otherwise problematic product, please contact customer support as soon as reasonably possible.

Depending on the nature of the concern, we may request photographs, videos, packaging details, order information, or other evidence required to review the issue.

Each complaint may be reviewed according to the applicable policies and circumstances of the order.

Website Information

We make reasonable efforts to keep the information displayed on our website accurate and updated.

However, product availability, prices, offers, descriptions, images, estimated delivery timelines, and other website information may occasionally change due to operational, technical, inventory, supplier, or other reasons.

In case of an obvious technical error or incorrect information, appropriate correction may be made where reasonably necessary.

Technical Issues

Website availability may occasionally be affected by:

• Server issues

• Internet connectivity

• Maintenance

• Software problems

• Hosting issues

• Payment gateway issues

• Technical failures

• Cybersecurity incidents

• Third-party service interruptions

• Other unforeseen technical circumstances

We will make reasonable efforts to restore affected services where possible.

However, continuous or uninterrupted availability of the website or communication services cannot always be guaranteed.

Limitation Regarding Third-Party Services

Certain services used for order processing, payment, communication, shipping, delivery, hosting, or other operational activities may be provided by independent third parties.

Where an issue is caused solely by a third-party service provider or circumstances outside our reasonable control, we will make reasonable efforts to assist and coordinate where appropriate, but the resolution may depend on the relevant third-party provider.

Communication Disclaimer

Information provided through customer support is intended to assist customers with their specific queries based on the information available at the time of communication.

Customers should rely on official written confirmations, applicable website policies, order records, and other official documentation for important transactional information.

If any information communicated verbally appears inconsistent with an official policy or written confirmation, customers are encouraged to contact customer support for clarification before taking further action.

No Request for Confidential Credentials

For avoidance of doubt, customer support will not require customers to provide:

OTP, UPI PIN, ATM PIN, card PIN, CVV, password, banking login credentials, or similar confidential authentication information.

Customers remain responsible for protecting their own confidential credentials and should never voluntarily disclose such information to unknown or unauthorized persons.

Official Contact Information

For customer support and order-related assistance:

Phone / WhatsApp: 97626 26321

Please use the contact information displayed on this website and verify any unusual communication before taking action.

Important Notice to Customers

Please be careful of individuals or organizations falsely claiming to represent the company.

We strongly recommend that customers:

• Verify contact details

• Verify payment requests

• Never share OTPs or PINs

• Never provide banking passwords

• Never provide remote access to devices

• Never install unknown applications at the request of an unknown person

• Never transfer money to an unknown account

• Contact official customer support if anything appears suspicious

Your security and privacy are important to us.

Our Commitment

We are committed to treating our customers fairly and providing reasonable assistance with genuine order-related concerns.

Our customer support team will make reasonable efforts to review customer queries, communicate relevant information, and assist with available solutions in accordance with applicable policies.

We appreciate your patience and cooperation when resolving issues that may require coordination with courier companies, payment providers, banks, technology providers, or other third parties.

For any questions, complaints, order-related concerns, delivery issues, payment queries, return or refund requests, or general assistance, please contact us:

Phone / WhatsApp: 97626 26321

Customer Support Hours:

Monday – Saturday

10:00 AM – 6:00 PM

Sunday: Closed

We are always happy to assist you with your shopping-related queries.

Thank you for choosing us.

We appreciate your trust and support.